Wingo Game Privacy Policy — How We Protect Your Data

1 Who We Are

Wingo Game operates the online gaming and sports betting platform accessible at wingogame.onl and through the Wingo Game Android application. For the purposes of this Privacy Policy, "Wingo Game", "we", "us" and "our" refer to the operator of the Wingo Game platform.

This Privacy Policy applies to all users of the Wingo Game website and app, including visitors who browse without registering and players with active accounts. It explains how we handle personal data in connection with operating the platform for players across Pakistan.

This policy should be read alongside the Terms and Conditions which govern the use of your account. If you have any questions about how your data is handled, see Section 13 for contact details.

2 Data We Collect

We collect personal data in two ways: information you give us directly, and information generated automatically when you use the platform. Here is a breakdown of what falls into each category.

Information you provide directly:

• Registration data: Full name, Pakistan mobile number, date of birth, and any other details required to create your Wingo Game account.
• Identity verification documents: Where verification is required, we may request a copy of a national identity card or other acceptable document. These are used solely for verification and are not shared with third parties beyond the verification service provider.
• Payment information: When you deposit or withdraw, transaction details are recorded — including the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer, card, or mobile wallet), and the date and time of the transaction.
• Support communications: If you contact Wingo Game support by any channel, we retain records of that communication to help resolve your query and for service improvement purposes.

Information collected automatically:

• Device and browser data: Device type, operating system version, browser type, and screen resolution. This helps us ensure the platform works correctly across different Android devices and browsers used in Pakistan.
• Usage data: Pages and sections visited, games played, bets placed, time spent on the platform, and features used. This is used in aggregate to improve the platform experience.
• IP address and approximate location: We log IP addresses for security purposes, including detecting suspicious login attempts and identifying accounts that may be in breach of our Terms.
• Cookies and similar technologies: See Section 9 for full details on cookies.

3 How We Use Your Data

The personal data we collect is used for the following purposes:

• Account management: Creating and maintaining your Wingo Game account, processing your login, and managing your profile settings.
• Processing transactions: Handling PKR deposits and withdrawals through your chosen payment method, reconciling transaction records, and investigating any payment disputes.
• Identity and age verification: Confirming that you meet the 18+ age requirement and that the account belongs to you. This may involve checking documents you submit against third-party verification databases.
• Game and betting services: Delivering the games, slots, bingo, fish games, and sports betting markets — including cricket, PSL, and other events — available on the platform.
• Promotions and bonuses: Checking your eligibility for offers, crediting bonuses to your account, and tracking wagering progress. You can find current offers on the Promotions page.
• Customer support: Responding to your queries, resolving disputes, and improving support quality based on communication records.
• Security and fraud prevention: Detecting and preventing unauthorised account access, fraudulent transactions, bonus abuse, and other prohibited activities described in the Terms and Conditions.
• Platform improvement: Analysing aggregated usage data to understand which features are working well and where the platform experience can be improved.
• Communications: Sending you account notifications, security alerts, and — where you have opted in — promotional messages about offers, new games, and cricket betting markets.

We do not use your data for automated decision-making that produces significant legal effects on you without human review. Any account restriction decisions based on detected activity are reviewed by our team before being actioned where time permits.

4 Legal Basis for Processing

We process your personal data on the following grounds:

• Contractual necessity: Processing required to deliver the services you have signed up for — operating your account, processing transactions, and providing access to games and betting markets.
• Legitimate interests: Processing carried out for our legitimate business interests, including security monitoring, fraud prevention, platform improvement, and resolving disputes, provided these interests do not override your rights.
• Legal obligation: Where we are required by law to collect or retain certain data — for example, transaction records for financial compliance purposes.
• Consent: For optional activities such as marketing communications. You can withdraw consent for marketing at any time without this affecting your account.

5 Sharing Your Data

We do not sell, rent, or trade your personal data with any third party for commercial or advertising purposes. Data is shared only in the following circumstances:

• Payment processors: When you deposit or withdraw PKR, your transaction details are shared with the relevant payment provider — such as JazzCash, Easypaisa, Raast, or your bank — to the extent necessary to complete the transaction.
• Identity verification services: Where verification is required, relevant identity document data is shared with our contracted verification provider. This provider is bound by confidentiality obligations.
• Technology and hosting providers: Companies that provide the infrastructure, servers, and software systems on which the Wingo Game platform operates. These providers access data only as needed to deliver their services.
• Game content providers: Third-party game studios whose titles are available on Wingo Game may receive limited gameplay data necessary to deliver the game experience and resolve technical issues.
• Legal and regulatory obligations: We may disclose data if required to do so by a valid legal process, court order, or to protect the rights, property, or safety of Wingo Game, its users, or others.

6 Payment Data and PKR Transactions

All financial transactions on Wingo Game are conducted in Pakistani Rupees (PKR). When you use JazzCash, Easypaisa, Raast, bank transfer, cards, or other mobile wallets to deposit or withdraw, the relevant payment details required to process the transaction are handled by the respective payment service provider under their own security and privacy standards.

Wingo Game retains records of transaction amounts, dates, methods, and outcomes for account management, dispute resolution, and financial record-keeping purposes. Full card numbers and mobile wallet PINs are never stored on Wingo Game systems.

Transaction records are retained for as long as required by applicable financial record-keeping requirements, and for a reasonable period thereafter to support any dispute resolution that may arise. See Section 7 for more detail on data retention periods.

7 How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period after account closure to allow for dispute resolution, compliance with legal obligations, and fraud prevention. The general retention framework we apply is as follows:

After the applicable retention period has passed, data is securely deleted or anonymised so that it can no longer be linked to you personally.

8 How We Secure Your Data

Wingo Game applies a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These include:

• Encryption: Data transmitted between your device and Wingo Game — including login credentials, payment details, and personal information — is encrypted using industry-standard TLS encryption.
• Access controls: Access to personal data within Wingo Game is restricted to staff members who genuinely need it to perform their role. Access rights are reviewed regularly.
• Secure data storage: Personal data is stored on secured servers with access controls, monitoring, and regular security assessments.
• Password protection: Account passwords are stored in hashed form — we cannot read your actual password. This is why our support team will never ask for your password.
• Monitoring: We monitor our systems for unusual activity that may indicate a security incident, and have procedures in place to respond quickly if one is identified.

While we take security seriously and apply appropriate measures, no online platform can guarantee 100% security. You play an important role too — choose a strong, unique password for your Wingo Game account and do not share your login details with anyone.

9 Cookies and Similar Technologies

Wingo Game uses cookies — small text files stored on your device — and similar tracking technologies to make the platform function properly and to understand how it is being used. Here is what we use them for:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in as you navigate between pages, and security cookies that help us detect and prevent fraudulent activity. These cannot be turned off without breaking core platform functionality.
• Preference cookies: Remember your settings and preferences — such as language and display options — so you do not have to re-enter them each time you visit.
• Analytics cookies: Help us understand how players use the platform in aggregate — which pages are most visited, where users encounter issues, and how we can improve the experience. This data is processed at an aggregate level and is not used to track individual behaviour for advertising.

We do not use cookies for third-party advertising networks. You can manage or disable non-essential cookies through your browser settings. Please be aware that disabling essential cookies will affect your ability to use the platform normally.

When using the Wingo Game Android app, similar device-level identifiers may be used in place of cookies to provide equivalent functionality.

10 Your Rights

As a Wingo Game user, you have rights in relation to your personal data. Here is what you can ask us to do:

• Access: Request a copy of the personal data we hold about you and information on how it is being used.
• Correction: Ask us to update or correct any personal data we hold about you that is inaccurate or out of date.
• Deletion: Request that we delete your personal data. We will action this where there is no legal obligation requiring us to retain it. Note that transaction records and verification data may need to be retained for the periods set out in Section 7.
• Restriction: Ask us to restrict how we use your data while a correction or deletion request is being assessed.
• Objection to marketing: Opt out of receiving marketing communications at any time. You can do this through your account settings or by contacting support. Opting out of marketing will not affect your account or your access to the platform.
• Data portability: In some cases, you may ask for your data to be provided to you in a structured, machine-readable format.

To exercise any of these rights, contact Wingo Game support with your request. See Section 13 for contact details. We will respond within a reasonable timeframe. For identity security, we may need to verify your identity before actioning certain requests.

11 Children and Minors

Wingo Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by someone under 18, the account will be closed immediately, any balance will be refunded to the payment source, and all associated data will be deleted in accordance with applicable requirements.

Parents and guardians are encouraged to use device-level parental control tools to prevent minors from accessing gaming platforms. If you believe a minor has registered an account on Wingo Game, please contact support immediately so we can investigate and take appropriate action.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, the technologies we use, or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how we use your personal data in a meaningful way, we will make reasonable efforts to notify registered users directly via their registered contact details prior to the changes taking effect.

Your continued use of the Wingo Game platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. We recommend checking this page periodically, particularly if you receive a notification about a policy update.

13 Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy-related concern, please contact the Wingo Game support team. When submitting a data rights request, include your registered mobile number and a clear description of your request so we can respond efficiently.

For general questions, you may also find the FAQ page useful before contacting support directly. For account-specific issues, please ensure you are contacting us from your registered mobile number or the email associated with your account.

Please never include your account password in any support communication. Our team will never ask for your password.